If you received the wrong size or style please email us at

Wrong items can be refunded directly as a store credit or exchanged for other items.

If an item received is not what expected due to customer error, it will not be eligible for a refund. All items are printed on demand so we urge customers to double check the purchase (size, color, design)before checking out. 

Please note that shipping cost is NOT included in the total amount for store credits, refunds & exchanges. 

We do not accept returns or exchanges on clearance items. The condition of these items is not guaranteed and they may not contain original packaging. All requests are subject to approval by Printed Kicks customer support team.

Color & Size Disclaimer + Washing Instrucions

Actual product color may vary from the images shown. Every monitor or mobile display has a different capability to display colors, and every individual may see these colors differently. In addition, lighting conditions at the time the photo was taken can also affect an image's color. Size charts are provided in each listing so it is best to always check first and possibly order one size up to make sure not to get a size that is too small. 

Machine wash warm, inside out, with like colors, remove immediately.  Tumble dry medium.  Cool iron if needed and do not iron the printed design. Do not dry clean.  It's recommended to hand wash to extend the life of the printed design.


If an item is defective or damaged due to manufacturer error or if we ship you the wrong item, we will send a replacement to you.  You must send pictures of the damaged or incorrect item to start the replacement process. 

If an order is lost in transit, we will replace it.  You will be provided a tracking number and this is what we use to determine if an order has been lost in transit or delivered.

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number.  If you purchased Route Shipping Insurance, you received an email from the third party insurer upon placing your order that provides instructions on how to file a claim.  If you did not purchase insurance, we can provide a 50% store credit towards a new item. 

Returned to Sender

If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you.  You will need to pay a shipping and handling fee to cover the costs of reshipping.  If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance.  There will be a $5 per item restocking fee taken out of the refund as well.  

Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier.  Sometimes they end up lost in transit.  In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item. 

If you provided the correct address, we will reship the order to the same address free of charge.  If you want to change the address, you will need to pay the shipping and handling fee. 

Order Cancellation

All of our products are printed on demand, especially for each customer at the time that they order.  Because of this, we can only cancel or modify orders within the first 12 hours after purchase.  Order for Mugs and Ornaments cannot be canceled or modified at all. 

Clearance Items

Items sold on clearance cannot be returned or refunded.  They may not include original packaging.  We make no guarantees about the condition of these items. 


Our standard refund and replacement policy lasts 60 days from the date your tracking number shows your order was delivered. If 60 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or replacement.  

If you purchased a 180 day warranty, we will replace the item if it breaks due to normal wear and tear within that time frame.  You must send pictures through either Facebook or email prior to the last day of the warranty.

International Shipping

Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.

If you have an issue not outlined here, please contact us!

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