Gift Box
Gift Box
Our customer service email is info@printedkicks.com
WHEN WILL I RECEIVE MY ORDER?
Most of our products take 5-7 Business days to arrive once shipped.
Shoes can take about 10-14 business days to arrive once ships.
WHERE CAN I TRACK MY ORDER?
Once your order ships, you will receive a tracking number to the email you used when checking out. If you don’t have this email a few days after your order, then please check your spam folder.
WHAT IS YOUR RETURN / EXCHANGE POLICY?
If you're not 100% satisfied within the first 365 days of receiving your product, let us know and we'll do our best to make it right.
Hassle free return/exchange policy!
Please contact us at info@printedkicks.com with any questions.
More info on our returns can be found on the Returns Policy Page.
We can not accept returns of customized items
DO YOU OFFER REFUNDS?
YES! We offer refunds if you meet the following:
Refunds must be requested within 365 days of your purchase date.
Item must be in the same condition as you received it.
Email us at info@printedkicks.com with information on your order (email, order number, and information of why you are requesting a refund)
Once we process your refund, it will take 2-3 days to process through to your bank.
HOW CAN I CONTACT YOU FOR ANY ADDITIONAL QUESTIONS?
Email us at info@printedkicks.com - we will get back with you within one business day on average.
How can I contact you?
Our customer service email is info@printedkicks.com
How long does it take to receive my order?
- Orders can take up to 2-4 Business days to arrive once shipped. If you need your order sooner for an event or as a gift, please reach out to customer service and we will do our best to make sure it arrives on time.
How can I track my order?
- You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped.
Can I exchange an item?
- YES! Hassle-free returns! Please email info@printedkicks.com with your name, order #, and reason for exchanging.
- If the exchange is due to a packaging error, defect, or manufacturing issue, we will cover the cost to return the item. If not, you just have to cover the shipping and we'll send you out a new item at no extra cost.
*Exchanges must be made within 60 days from the date your item was delivered.
There are NO RETURNS for Customized Items. Those sales are final unless it's a quality issue or incorrectly sent.
Do you offer refunds?
- ABSOLUTELY! If you don't love your Printed Kicks item, we will refund your money. Refunds must be processed within 60 days of your purchase date. Item must be in the same condition as you received it. If you want to request a refund, please email our customer service email for help processing.
- Please include a note as to why the item is being returned along with your order number and name so we can process the refund quickly.
- Refunds will take 2-3 business days to process through back to your bank. Once a refund is processed you will receive an email notification.
